Frequently Asked Questions
We understand that choosing furniture and home products is an important decision. Below are answers to some of the most common questions about our products, ordering process, delivery, and services.
If you have a question that is not answered here, please contact our team and we will be happy to assist you.
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You can place an order directly through our website by selecting your desired product, choosing available options, and completing checkout.
For custom furniture and master collection, the process may include design consultation, design and material selection, approval of specifications, and production before delivery. use the contact form to get in touch
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Yes. We offer custom furniture options that allow customers to personalize select pieces based on their preferred dimensions, materials, finishes, fabrics, and design details.
Custom options vary by product. Contact our team if you have a specific design request.
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We welcome custom ideas and unique projects. If you have a specific concept, size requirement, or design vision, contact our team to discuss what may be possible.
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Product images are intended to represent the item as accurately as possible. However, slight variations may occur due to:
Material differences.
Lighting conditions.
Screen settings.
Handcrafted production processes.
Variations in wood grain, texture, and color are natural characteristics and make each piece unique.
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Delivery times vary depending on the product.
In-stock items typically ship sooner, while custom furniture requires additional production time. Estimated timelines are provided during the ordering process.
Please note that delivery estimates are not guaranteed and may be affected by production schedules, carriers, weather, and other factors.
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Yes. Eligible products are covered under our Warranty Policy for applicable manufacturing defects and workmanship issues.
Warranty coverage varies by product category.
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Yes. Payments are processed through secure payment providers designed to protect customer information.
We do not store your complete payment card details.
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Use a microfiber cloth and a mild cleaning solution to gently wipe the surface of the furniture. Avoid using abrasive cleaners or harsh chemicals, as they may damage the finish.