Return & Refund Policy
Effective Date: August, 2026.
At MALCOLM JOSEPHAT LLC, we want you to be confident in every purchase. This Return & Refund Policy explains when products may be returned, exchanged, or refunded. By placing an order through malcolmjosephat.com, you agree to the terms outlined below.
1. General Return Policy
We accept returns for eligible, non-custom products that are:
Returned within 30 days of delivery.
Unused and in their original condition.
In the original packaging, including all accessories, manuals, and labels.
Accompanied by proof of purchase or order confirmation.
Returns that do not meet these requirements may be refused or subject to a partial refund, where permitted by law.
2. Non-Returnable Items
The following items are generally not eligible for return or refund, except where required by law or if they arrive damaged, defective, or incorrect:
Custom or made-to-order furniture.
Personalized or engraved items.
Furniture modified to customer specifications.
Clearance or final sale merchandise.
Gift cards.
Products marked as non-returnable at the time of purchase.
Used, altered, or damaged items (unless the damage occurred during shipping or is due to a manufacturing defect).
3. Bedding and Home Textiles
For health and hygiene reasons, mattresses, pillows, comforters, sheets, duvet covers, mattress protectors, and other bedding or textile products that have been opened, used, washed, or removed from their original sealed packaging may not be eligible for return, unless they are defective.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your order arrives:
Damaged during shipping,
Defective,
Missing parts, or
Different from what you ordered,
please notify us within 7 days of delivery.
To help us evaluate your claim, we may request:
Your order number.
A description of the issue.
Clear photographs of the product, packaging, and shipping label.
If your claim is approved, we may repair, replace, or refund the item at our discretion.
5. Return Authorization
Before returning any product, please contact our customer support team to request a Return Merchandise Authorization (RMA), if applicable.
Returns sent without prior authorization may be delayed or refused.
6. Return Shipping
Unless the return is the result of our error or a confirmed defect, customers are responsible for return shipping costs.
Original shipping charges, delivery fees, installation fees, assembly fees, expedited shipping charges, and similar service fees are generally non-refundable.
We recommend using a shipping method that includes tracking and insurance, as you remain responsible for the product until it is received by us.
7. Refunds
After your returned item has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Depending on your financial institution, processing times may vary.
If only part of an order is returned, any refund will be limited to the eligible returned items.
8. Exchanges
Eligible products may be exchanged for the same item, subject to availability.
Custom products are generally not eligible for exchange unless they are defective or delivered incorrectly
9. Order Cancellations
Standard Products
Orders for in-stock products may be canceled before they have been processed for shipment. Once an order has shipped, it cannot be canceled and must instead follow the return process described in this policy.
Custom Products
Because custom-made and personalized products enter production specifically for your order, cancellation requests may not be accepted once production has begun. If a cancellation is approved before production starts, any applicable processing or administrative fees may be deducted from your refund
10. Refused Deliveries
If a customer refuses delivery of an order without prior authorization, the order may be treated as a return. Any return shipping charges, restocking fees, storage fees, or other costs incurred may be deducted from any eligible refund.
11. Consumer Rights
Nothing in this policy limits or excludes any rights or remedies available to consumers under applicable law.
12. Contact Us
If you have questions about this Policy, please contact us:
MALCOLM JOSEPHAT LLC
Email: support@malcolmjoseephat.com]
Phone:+1706 409 9355
Website: malcolmjosephat.com]