Shipping Policy

Effective Date: August 2026

Thank you for shopping with MALCOLM JOSEPHAT LLC. We are committed to delivering your furniture, bedding, décor, and home goods safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through malcolmjosephat.com.

1. Order Processing

Orders are processed after payment has been successfully received and verified.

Processing times vary depending on the type of product ordered.

  • In-stock items: Typically processed within 7-14 business days.

  • Made-to-order or custom items: Production and processing times vary based on the product and will be communicated at the time of purchase.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

2. Shipping Methods

We work with reputable shipping carriers and delivery partners to ensure your order arrives safely.

Depending on the size and weight of your purchase, orders may be shipped using:

  • Standard parcel delivery

  • Freight delivery

  • White-glove delivery (where available)

  • Local delivery (if offered in your area)

The available shipping options and associated costs will be displayed during checkout, when applicable

3. Shipping Rates

Shipping charges are calculated based on factors such as:

  • Product size and weight

  • Delivery destination

  • Shipping method selected

  • Number of items ordered

Promotional offers for free or discounted shipping, when available, apply only under the stated terms and conditions.

4. Delivery Estimates

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery times may be affected by:

  • Weather conditions

  • Carrier delays

  • Supply chain disruptions

  • High seasonal demand

  • Production timelines for custom products

  • Other circumstances beyond our reasonable control

We are not responsible for delays caused by shipping carriers or events outside our control.

5. Custom Furniture Orders

Custom furniture and personalized products require additional production time before shipment.

Estimated production timelines will be communicated during the ordering process. Production does not begin until all required order details have been finalized and, where applicable, payment or deposit requirements have been satisfied.

Because each custom item is made specifically for the customer, production schedules may vary.

6. Delivery Responsibilities

Customers are responsible for providing:

  • A complete and accurate shipping address

  • Any necessary delivery instructions

  • A safe and accessible delivery location

  • Accurate contact information for delivery scheduling, when required

Additional fees may apply if delivery must be rescheduled because of incorrect information, missed appointments, or inaccessible delivery locations.

7. Inspection Upon Delivery

Please inspect your order as soon as it is delivered.

If you notice:

  • Visible shipping damage

  • Missing items

  • Incorrect products

  • Manufacturing defects

please notify us within seven (7) days of delivery.

Photographs of the product, packaging, and shipping label may be requested to help us investigate and resolve the issue.

8. Lost or Delayed Shipments

If your shipment appears to be lost or significantly delayed, please contact us.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

9. Failed Deliveries

Orders returned to us because of:

  • Incorrect addresses

  • Refused deliveries

  • Failure to receive scheduled freight deliveries

  • Failure to retrieve held packages

may be subject to additional shipping, storage, or handling charges before they can be reshipped

10. International Shipping

Unless otherwise stated on our website, we currently ship only within the United States.

If international shipping becomes available, additional duties, taxes, customs fees, and import charges will be the responsibility of the customer unless otherwise specified.

11. Risk of Loss

Unless otherwise required by applicable law, ownership and risk of loss pass to the customer upon delivery of the order to the shipping address provided during checkout.

12. Shipping Restrictions

Certain oversized furniture or specialty products may not be available for delivery to all locations.

We reserve the right to limit or decline shipments to locations that cannot be safely or reasonably serviced.

13. Contact Us

If you have questions about this shipping policy, please contact us:

MALCOLM JOSEPHAT LLC
Email: support@malcolmjoseephat.com]
Phone:+1706 409 9355
Website: malcolmjosephat.com]